Beacons of light: Honoring those who take our 9-1-1 calls
April 14, 2024 byNPSTW 2024 A beacon of light The first point of contact Helping people on their worst day We are about saving lives and hope You... Read More
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Kicking off NPSTW
April 10, 2024 byDeeDee and Lorenzo share their passion, purpose and pride As we kick off National Public Safety Telecommunicator Week, April 14 – 20, the first of... Read More
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Location-Based Routing – The FCC Report and Order
March 25, 2024 byWhat is different as a result of the FFC Report and Order? In January, the FCC adopted a Report and Order. The order requires all... Read More
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40 Seconds Is a Lifetime
July 26, 2023 byWhat Does it Take to Eliminate Misrouted Calls? As many of us are aware, about 12% of the 192 million 9-1-1 calls made annually in... Read More
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Why I Take the Call
April 3, 2023 byHonoring Telecommunicators – #NPSTW Why do telecommunicators take the call – specifically, an emergency call for service that is coming from a person who may... Read More
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From Data to Action: The Impact of Real-Time Location Data on the Telecommunicator
February 28, 2023 byOne Map for the Telecommunicator Let’s imagine, for a moment, what it would be like for the telecommunicator to have one map where they could: ... Read More
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Can Technology Help Solve PSAP Staffing Challenges?
January 6, 2023 byWhat Arizona Is Learning When Technology Is Placed at the Forefront What are the outcomes a PSAP should expect when embracing new technology? Can technology... Read More
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Leadership and Learning Together: Hear Wisdom and Commitment in Action
November 16, 2022 byA Better Response, New Ways to Serve – And More Every year we have the privilege of interviewing leaders in public safety – the people... Read More
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Mobility for Safer Schools: The New TipManager 2
November 8, 2022 byRecently, we had the honor of interviewing Lt. Joe Seaton, Supervisor for the School Resource Officers (SRO) program for the Blount County Sheriff’s Office in... Read More
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