What’s On Your Radar? – Evolving Technology for PSAPs’ Changing Needs
July 21, 2020 byIt’s hard to believe the changes we’ve endured in our PSAPs in only the first half of 2020. Just a few months ago, we were... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement
Topics:
The Opportunity to Change: Turning a Major Event into Something Better
June 5, 2020 by“In every major event, there is an opportunity for change, and the major event we are experiencing today is giving us the opportunity to change,”... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement
Topics:
Taking Control of Abandoned Calls
June 4, 2020 byHow the City of Baltimore Takes Control of Abandoned Calls and Enhances 9-1-1 Operations Building trust with citizens is of critical importance when it comes... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement
Topics:
Honoring Our Heroes – Telecommunicators
April 11, 2020 byTake a Journey with Those Who Are The Thin Gold Line Every year at this time we honor telecommunicators for the incredible work they do... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement
Topics:
Maximize Integration Between Next Gen Call Routing and the PSAP Workflow
March 11, 2020 byIn Next Generation 9-1-1 (NG9-1-1), managing a ‘call’ takes on a different meaning because PSAPs will receive more than voice calls. They will receive data... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement
Topics:
How to Increase Call Taker Focus with Integrated Call Control
March 10, 2020 byAndy Malchert of Grays Harbor Communications Center, Washington, echoes a sentiment we’ve heard from countless other PSAP personnel: “Call takers and dispatchers don’t like change.”... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement
Topics:
No Longer a Voice Call: The Evolution to Visual Content Part 2
March 2, 2020 bySeeing a picture of a tragic accident, especially when victims are in view, will be a different experience from taking a 9-1-1 call about the... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement Fire & EMS
Topics:
No Longer a Voice Call: The Evolution to Visual Content – Part 1
February 4, 2020 byOne of the first stops on the path to Next Generation 9-1-1 (NG9-1-1) is the implementation of Text-to-9-1-1. But, there’s much more to come. Just... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement Fire & EMS
Topics:
Evolution Begins with the Right Technology Partner
January 16, 2020 bySpecial Industry Series: Topics that Matter When Seconds Matter You may recall that our previous post shared why evolution matters on the move to Next... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement Fire & EMS
Topics: