Honoring Our Heroes – Telecommunicators
April 11, 2020 byTake a Journey with Those Who Are The Thin Gold Line Every year at this time we honor telecommunicators for the incredible work they do... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement
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Maximize Integration Between Next Gen Call Routing and the PSAP Workflow
March 11, 2020 byIn Next Generation 9-1-1 (NG9-1-1), managing a ‘call’ takes on a different meaning because PSAPs will receive more than voice calls. They will receive data... Read More
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How to Increase Call Taker Focus with Integrated Call Control
March 10, 2020 byAndy Malchert of Grays Harbor Communications Center, Washington, echoes a sentiment we’ve heard from countless other PSAP personnel: “Call takers and dispatchers don’t like change.”... Read More
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No Longer a Voice Call: The Evolution to Visual Content Part 2
March 2, 2020 bySeeing a picture of a tragic accident, especially when victims are in view, will be a different experience from taking a 9-1-1 call about the... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement Fire & EMS
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No Longer a Voice Call: The Evolution to Visual Content – Part 1
February 4, 2020 byOne of the first stops on the path to Next Generation 9-1-1 (NG9-1-1) is the implementation of Text-to-9-1-1. But, there’s much more to come. Just... Read More
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Evolution Begins with the Right Technology Partner
January 16, 2020 bySpecial Industry Series: Topics that Matter When Seconds Matter You may recall that our previous post shared why evolution matters on the move to Next... Read More
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Evolution Matters: A Smart Strategy to Manage NG9-1-1 Changes
January 7, 2020 byWhen Seconds Matter… Every New Year signals a time for change, but these days, in the public safety world, change is continuous. As agencies seek... Read More
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Coming Together to Save Seconds, Save Lives
December 3, 2019 bySeconds matter when working to protect citizens and save lives. More and more every day, this work requires agencies and even jurisdictions to come together... Read More
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How to Combat the New Cyber Targeting Patterns
October 9, 2019 byThe Real Defense to Keep Your PSAP Safe Attacks on public sector organizations are not only set to outpace last year’s number, but the ways... Read More
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