A Better Experience for 9-1-1 Call Takers this New Year
January 12, 2021 byFor call takers, there’s often a sense of helplessness when details aren’t as clear as they could be, causing many to experience a lack of... Read More
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Cybersecurity: What You Need to Know to Protect Your PSAP
October 7, 2020 byThe public safety landscape is increasingly interconnected, making it a ripe target in a world where cyberattacks are growing in number and in sophistication. Outdated... Read More
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Continuing the Cloud Conversation In the Evolving PSAP
September 16, 2020 byEmbrace the future with confidence, not fear. This insightful statement, from Kim Turner, Communications Administrator for the San Bernardino County Sheriff’s Office, California, is often... Read More
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The Evolving PSAP Series: Ascending to NowGen 9-1-1
August 20, 2020 byIn our last two blog posts, which are part of our Evolving Technology for PSAPs’ Changing Needs series and listed just below, we talked about... Read More
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What’s On Your Radar? – Evolving Technology for PSAPs’ Changing Needs
July 21, 2020 byIt’s hard to believe the changes we’ve endured in our PSAPs in only the first half of 2020. Just a few months ago, we were... Read More
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The Opportunity to Change: Turning a Major Event into Something Better
June 5, 2020 by“In every major event, there is an opportunity for change, and the major event we are experiencing today is giving us the opportunity to change,”... Read More
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Taking Control of Abandoned Calls
June 4, 2020 byHow the City of Baltimore Takes Control of Abandoned Calls and Enhances 9-1-1 Operations Building trust with citizens is of critical importance when it comes... Read More
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Honoring Our Heroes – Telecommunicators
April 11, 2020 byTake a Journey with Those Who Are The Thin Gold Line Every year at this time we honor telecommunicators for the incredible work they do... Read More
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Maximize Integration Between Next Gen Call Routing and the PSAP Workflow
March 11, 2020 byIn Next Generation 9-1-1 (NG9-1-1), managing a ‘call’ takes on a different meaning because PSAPs will receive more than voice calls. They will receive data... Read More
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