In Next Generation 9-1-1 (NG9-1-1), managing a ‘call’ takes on a different meaning because PSAPs will receive more than voice calls. They will receive data and visual content such as pictures, streaming video, sensor data, crash notifications, and social media notifications, to name a few.  As we go forward, the ‘call’ truly becomes a request … Continue reading Maximize Integration Between Next Gen Call Routing and the PSAP Workflow