August 8, 2019 by Flynn Nogueira

No More Siloed Systems in Public Safety

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Industries: 9-1-1 & Law Enforcement Fire & EMS

Topics: Analytics Command Center Software CAD NG9-1-1 PSAPs Public Safety Applications Records and Evidence Video Solutions

Taking on the Technology Challenge Together 

With many PSAPs looking for better product integration and strong concerns about data migration, the quest for one unified workflow is front and center. The need for integrated workflows is one of the main reasons we are building the CommandCentral end-to-end public safety software suite. CommandCentral integrates the different sleeves of the Public Safety workflow—call handling, command and control, records and evidence—into one unified process. 

By allowing information to flow seamlessly from call to case closure, we reduce the strain on critical personnel and eliminate having to track down data in disparate systems. Adding Artificial Intelligence (AI), to the entire workflow enables public safety personnel to extract information from the different sleeves and combine it into the context of what is relevant for the situation at hand. As a result, agencies gain new insight to improve decisions and better protect citizens and first responders.

For example, CommandCentral Aware, our real-time situational awareness software, consolidates critical incident information into one complete operating picture. It offers access to powerful analytics, alerts and video feeds, all through a single consolidated screen. As a result, officers can respond with more intelligence and safety.

Avigilon, a Motorola Solutions company, uses video solutions and advanced AI to bring a new level of automation to video security by revealing events agencies may have missed. The AI technology filters recorded video timelines and automatically reviews unusual motion events. As a result, AI is the assistant helping operators focus on events that are important.

Brodie Hinckley, formerly the Director of Sagadahoc County 9-1-1, ME and now Director of Emergency Communications at Maine DPS says the advancements that come with Next Generation 9-1-1 are impressive and overwhelming. He recently saw the CommandCentral suite in action and said, “It just blew my mind. The integration from the radio to 9-1-1 to CAD is really impressive to see.  A lot of agencies have piecemealed these together, and they don’t talk to each other.” 

At Motorola Solutions, we know your personnel cannot work in silos. The solutions you rely on to safeguard your first responders and protect your communities can’t either. That’s why we’re changing the experience for public safety personnel with software that works together through every step of an incident. 

Join us in Booth #611 at APCO 2019, where we’ll show you how CommandCentral suite is automating tasks and equipping call takers and first responders with critical data so they can focus their time and effort on protecting the communities they serve. It could be the most important demo you see at APCO. Learn more about the Public Safety Command Center Software Suite.

Contact us to find out more about our solutions and services.

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