August 20, 2020 by Flynn Nogueira

The Evolving PSAP Series: Ascending to NowGen 9-1-1

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Industries: 9-1-1 & Law Enforcement

Topics: Command Center Software CAD Cybersecurity NG9-1-1 PSAPs Public Safety Applications

NowGen 9-1-1In our last two blog posts, which are part of our Evolving Technology for PSAPs’ Changing Needs series and listed just below, we talked about the profound impact COVID-19 is having on PSAP operations:

And we’re learning that the phrase “protecting people starts with protecting PSAPs” has never been more relevant. 

We continue this discussion with Kim Turner of San Bernardino County Sheriff’s Department, Calif., and Jim Wolfinbarger with Motorola Solutions as they explore the impact of COVID-19 on implementing an entirely new PSAP infrastructure. They touch on areas that are top of mind for all of us right now in public safety. It’s almost as though COVID-19 has forced us to take a fresh look at not just NG9-1-1, but cloud, training and vendor relationships as well. 

As you listen to their podcast, ask yourself: What is my PSAP’s approach to the cloud, NG9-1-1, training and vendor relationships in light of COVID-19? If it’s true that new technologies require new paradigms, how is my team shaping the new paradigm, and are we driving it where it needs to go for everyone’s safety?

Ascending to NowGen 9-1-1:

We invite you to continue this discussion with us on September 10 for the NENA webinar, when Jim and Kim will be joined by Anita Pitt, Brazos Valley Council of Governments, Texas, and Pavel Islam, City of Oakland, Calif. Have your questions ready! 

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