When telecommunicators Ryan Duval, Christina Speights and Casey Bilbrey from the Okaloosa County Sheriff’s Office began using Motorola Solutions’ CommandCentral Citizen Input, they gained something they hadn’t experienced before – closure. Why?
In our previous blog, we introduced you to the Intelligent Command Center and how it helps PSAPs overcome the challenges they face. We described the attributes of intelligent software and how it empowers better decisions, greater efficiency and ease of use.
Citizen Input is one software example in the Intelligent Command Center. It offers a permission-based process for citizens to send streaming video and pictures to the PSAP. While it gives additional detail to resolve incidents, PSAPs have concerns about citizen-provided media, specifically disturbing visual content that could impact the mental health of call takers and dispatchers.
But what Ryan, Christina and Casey are discovering is that being able to see what’s happening is giving them a shared experience and connection with citizens that was not possible before. “For the first time,” says Ryan, “I have actual eyes on what’s happening and I get closure.”
What’s driving the shared experience and connection with citizens?
First and foremost, the telecommunicators’ ability to turn the data into knowledge for more informed decisions. Supporting this ability is the fact that they:
- Gain greater situational awareness with the additional detail
- Are confident using the software knowing it is secure, protected by security processes and measures built directly into the platform
- Need minimal training because the intuitive user interface makes the software easy to use, especially in moments of high stress
- Save steps since the software is interoperable and integrated with the PSAP’s call handling system, in this case VESTA® 9-1-1
- Can quickly and securely share the data with first responders.
And the outcome? Technology that doesn’t add complexity to the workflow, but simplifies it, giving telecommunicators’ a sense of complete customer service.
What Ryan, Christina and Casey are experiencing is at the heart of intelligent software and the Intelligent Command Center. This use case gives you more information on why telecommunicators experience closure and how intelligent software saves lives.
We leave you with a question. Please have a look at these two environments and ask yourself, where is my PSAP? If you find you are in the environment on the left and want to move to the environment of the Intelligent Command Center – we are here, ready to help you do that.
Just as a trusted advisor brings clarity to even the worst situations, the Intelligent Command Center does the same for the PSAP, providing the necessary knowledge for more informed decisions, so the PSAP is connected as never before to protect citizens and first responders.