Throughout the years, retail and hospitality have been closely intertwined by striving to provide exceptional experiences to their customers. Today’s guests gravitate to retail and hospitality organisations that can deliver high-quality, but also safe, seamless and streamlined experiences. Delivering on those expectations in a customer-facing role relies on devices that promote well-coordinated employee communication.
Transform customer experience and employee satisfaction by prioritising safety. In order to deliver exceptional customer service, it’s essential to first ensure the safety of guests and staff alike. The TLK 25 Wi-Fi is a wearable WAVE PTX device that has a dedicated emergency button. Accidents and mishaps can occur in hotels, resorts and retail locations despite all of the precautions. The TLK 25’s emergency button helps streamline panic responses while providing users with increased options and flexibility. Emergencies can be declared locally on the device, or if an employee is incapable of declaring an emergency, their team members can do so from any location. In the near future, the TLK 25 will be customised to include its precise indoor location, which shares room-level accurate device locations as a user presses the emergency button.
Tailored guest experiences are no longer a luxury, but a requirement. By becoming more attuned to customer preferences, businesses can more accurately build meaningful and lasting relationships with their guests. Hotel front desk and retail customer service staff are generally the primary point of contact for requests and problems. The TLK 25 ensures your staff can communicate and operate confidently with the entire team across different departments to address guest and customer requests or issues quickly. Compact, powerful, rugged and equipped with an intuitive voice assistant for seamless communications, the TLK 25 is designed for ease of use, efficiency and safety.
Invisible operations start with quiet technology. The TLK 25 eliminates external speakers and microphones, ensuring that both guests and other employees remain undisturbed. As a small, wearable device, the TLK 25’s simplified and sleek design is both easy to use and discreet against staff uniforms. Voice-assisted operations also help to reduce the time and effort typically required to learn technology. Employees can seamlessly communicate using its full-front push-to-talk (PTT) button, and users can understand device status at all times using its dual LED indicators.
The TLK 25 can help provide coordinated responses and quick service from the entire hotel or store staff to take the guest experience to the next level. By incorporating the right communication technology at every point of a guest’s or customer’s experience, staff can rapidly resolve issues, such as finding the right product in a store or confirming restaurant reservations at a hotel.
