You’re a patrol officer speeding towards a reported domestic disturbance. Your adrenaline is pumping and your mind is racing with questions. Is there a history of violence at this address? Are there any weapons involved? What other units are responding?
Law enforcement officers often face this reality when dispatched to an incident. In most scenarios, crucial information is delivered to the MDT in the vehicle, requiring officers to make multiple trips back to the car to get updates or, worse, tie up the main radio channel asking for information when they arrive on the scene.
What if officers could answer these critical questions en route and remain informed throughout the incident, regardless of location or situation?
Introducing CommandCentral Responder for field-based dispatch
CommandCentral Responder extends the power of an agency’s PremierOne or CommandCentral computer-aided dispatch (CAD) system directly to the field, putting critical incident details in the hands of officers—exactly when they need them.
Available for iOS and Android, this intuitive companion app enables officers to update their unit status, monitor responding units, review incident details, view premise hazards, add CAD comments and close out the incident all while staying connected to the dispatcher from the field.
This means faster response times, improved communication, increased situational awareness, and enhanced officer and community safety. CommandCentral Responder breaks down the barriers between Dispatch and the field, enabling officers to access critical information anywhere, anytime. No longer tethered to vehicles or tying up radio channels, officers can stay informed, react swiftly and make more informed decisions, leading to a safer and more connected situation for everyone.
Dispatch at your fingertips: How does it work?
CommandCentral Responder is more than just a mobile app; it’s a direct extension of your agency’s PremierOne CAD or CommandCentral CAD investment, putting critical information and functionality right in the palm of your officers’ hands.
The integration between CAD and CommandCentral Responder helps responding officers be safer, more efficient and more effective. From potential hazards at an address to a robust mapping experience with turn-by-turn routing and the location of other units, responders have a better idea of what they might encounter and when backup will arrive. Officers can update their status as well as send and receive CAD comments while away from their vehicle, streamlining incident resolution and increasing awareness.
CommandCentral Responder mobile dispatch is available on Apple CarPlay®
We’ve already discussed how officers using CommandCentral Responder arrive on the scene with a clear understanding of the situation, having received critical updates and turn-by-turn directions that help them arrive promptly and prepared. Now imagine that experience through the dashboard display already in your vehicle.
That’s the benefit of CommandCentral Responder on Apple CarPlay® – an integration that brings relevant mobile dispatch features to your patrol car’s hands-free infotainment system.
Apple CarPlay® provides officers with intuitive, in-dash access to critical information from their agency’s PremierOne CAD or CommandCentral CAD system. It is compatible with voice control features, allowing officers to stay focused on the road and obtain vital details and updates of an incident before arriving on scene while using their voice to dictate critical CAD comments to update details for all responding units.
This innovation helps drive real change by providing first responders with a simplified in-car experience.
Officers can easily view and interact with a list or map of incidents and other units in the area, see their assignments from Dispatch, self-assign to open incidents, complete status updates, and launch turn-by-turn navigation to get on scene quickly. When incidents change or are updated, officers can stay informed by on-screen notifications that can also be read aloud through Apple CarPlay®.
Officer safety is our priority. With Apple CarPlay®, first responders can use Siri and their vehicle’s native steering wheel controls to obtain more incident information or change status while driving, never taking their eyes off the road. The smart mobile technology helps officers remain situationally aware while improving safety and focus when responding to emergencies.
Interested in learning more and seeing this innovative integration for yourself?
The team at Motorola Solutions is excited to unveil this new mobile technology and its integration with Apple CarPlay® at the International Association of Chiefs of Police (IACP) conference that kicks off October 19 in Boston, Massachusetts.
Come by booth #1932 to see this innovation for yourself and learn how your agency can modernize policing by adopting a mobile-first approach with CommandCentral Responder.
