In this article
Discover how Guardian ICCS is evolving to meet modern control room needs with updates that focus on call handling, security and integration with other systems for greater efficiency.
June, 2025
AI noise suppression
Operators can now choose to enable real-time AI noise suppression on an individual call basis. This minimizes background noise and reduces the need for callers to repeat themselves, resulting in a smoother experience for both parties with minimal delay and misunderstandings.
EISEC V2 support
Guardian ICCS now supports EISEC V2. The improved architecture from BT has enabled us to move to tried and tested, industry-standard techniques for providing resilience both internally and to BT. Extensible protocols mean the potential to convey more information (when available). This will be particularly significant for future developments by BT regarding eCall and telematics. Finally, the time limit on our side for ongoing AML has been removed, and end-of-call requirements are now fully met.
Contact management
We’re continuing to build and improve our contact management functionality. We’ve added a new Report tab within the contact management user interface, which enables supervisors to see an overview of all calls handled by the system within a configurable time period. This feature enables supervisors to understand the demands on their call handling resources more effectively and ensure best practices are being followed. We’ve also improved other elements of the tool, such as adding new validations for the Niche Intel form, to ensure mandatory fields are filled in correctly for specific source types. Furthermore, if the coordinate system is set to Latitude and Longitude, operators can now see the Vicinity Risk information from Guardian Command on the map.
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June, 2024
Talk Group Mandation
This feature allows users with appropriate permissions to allocate specific talk groups to users based on their profile. In Version 24.2, this feature has been extended to include mandation of talk group status. The system settings now allow users to configure the state of talk groups upon login, streamlining the process and saving time for dispatchers.
Talk Group Not Monitored Alarms
Designed to ensure critical information is not lost, this feature enables dispatchers and supervisors to monitor important talk groups. If a defined talk group is not monitored, an alert is triggered to ensure at least one person is monitoring the transmission. This visual and auditory indication helps prevent the loss of critical information.
User Accounts Counter for SIP Connection Limits
To help customers keep track of their SIP connection limits, a user accounts counter has been added to the system settings. This counter displays the number of user accounts created, allowing customers to easily monitor their connection limits and avoid exceeding them.
Fire Hub Contacts
In the FireHub contact page, each contact is now associated with a specific agency, enabling the display of agency names within the contact card. This feature simplifies contact management and ensures contacts are assigned to the appropriate agency automatically.
Changes to Config Editor
The config editor now includes an import/export functionality that allows administrators to easily transfer configuration settings between CRS instances. This feature simplifies version control, sharing configurations, and cloning existing customer instances.
Outbound SMS Work
Enhancements have been made to the outbound SMS feature with a focus on security. Users are now required to apply an API key to both the SMS adapter and adapter core components, ensuring secure communication between the two. This update enhances the authorization process and ensures the correct components are connected.
Multi USB and Foot Switches Updates
Support for multi-USB and foot switches has been added, allowing users to interact with CRS using external peripherals. This feature improves usability and provides additional input device options.
Displaying Collar Numbers alongside Call Signs and Radio Talk Groups
For improved identification, collar numbers of individual officers are now displayed alongside call signs in radio communications. This feature provides a more comprehensive view of communication and enhances the management of resources.
Introduction of Call Assist
Version 24.2 marks the first functional release of CallAssist, a feature aimed at recording all calls into a control room. It streamlines call handling, allows for faster assessment of threat, harm, and risk, and provides a more complete picture of vulnerability. CallAssist also offers integration with CAD and RMS systems for seamless information sharing.
