April 24, 2025 by Jessica Bouwhuis

Why Firewall Protection is Non-Negotiable for Public Safety Software

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Industries: 9-1-1 & Law Enforcement Fire & EMS

Topics: Command Center Software CAD Cybersecurity Services PSAPs Records Management

In today’s digital age, the importance of robust cybersecurity cannot be overstated. Protecting sensitive data and critical systems from external threats is not merely a “good idea” but an absolute necessity. This holds particularly true for public safety software, such as Flex. Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) are often seen as the backbone of emergency response and law enforcement operations, making them critical to protect. Exposing your Flex server directly to the public internet without adequate firewall protection in place is like leaving a vault door wide open, inviting any number of security risks.  

Understanding the High Stakes: Risks of Unprotected Servers

The consequences of neglecting firewall protection for your public safety software can be substantial. Hacking and unauthorized access are primary concerns. Without a firewall, malicious actors can attempt to gain unauthorized access to your server. If successful, they could steal sensitive data, manipulate system settings, or deploy malware. This breach can compromise the integrity of operations and erode public trust.  

Direct internet exposure also increases the risk of credential theft. Hackers may use various techniques to try and obtain usernames and passwords, which can then be used to compromise your server and network. Denial-of-Service (or DoS) attacks present another significant threat. These attacks flood the server with excessive traffic, rendering it inaccessible to legitimate users and disrupting critical services. Without a firewall to filter and manage traffic, your Flex server is more susceptible to these attacks. Finally, a successful breach can lead to devastating data breaches, resulting in legal ramifications, financial losses, and irreparable reputational damage.  

A Firewall: Your Digital Guardian

A firewall acts as a crucial security barrier between the internal network and the outside internet. It diligently monitors all incoming and outgoing network traffic, meticulously filtering out any traffic that doesn’t adhere to predefined security rules. By implementing a firewall to protect your Flex server, you can:

  • Control access, precisely limiting who can access the server and what actions they can perform. 
  • Specify authorized IP addresses or ranges and manage open ports, effectively preventing unauthorized intrusions. 
  • Mitigate DoS attacks by managing and filtering network traffic, identifying and blocking suspicious patterns indicative of malicious activity. 
  • Monitor network activity and detect potential security threats through detailed logs, which are essential for swift incident response and security audits.  

Fortifying Your Defenses: Best Practices

To ensure the highest level of security for your Flex server, it is important to keep up-to-date on security best practices. This includes implementing a robust and reputable firewall solution that offers comprehensive protection against diverse threats. Configuring strict firewall rules is equally important, allowing for precise control over server access and effectively blocking unauthorized traffic. These rules should be regularly reviewed and updated to adapt to evolving threat landscapes. Keeping your firewall software up-to-date with the latest security patches and features is crucial for maintaining its effectiveness. Regular security audits are also essential to proactively identify and address any potential vulnerabilities within your server and network infrastructure.  

Firewall protection is not just recommended; in the realm of public safety software, CJIS requirements mandate such security. By prioritizing firewall implementation and diligently following security best practices, you can significantly minimize the risk of security breaches, safeguard your sensitive data, and ensure the continuous availability of your critical public safety services to your community.

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