NG911 FCC Report and Order: Responsibilities for OSPs
October 15, 2024 byIn July the Federal Communications Commission (FCC or Commission) adopted a Report and Order in an effort to help expedite the transition to NG911 nationwide.... Read More
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Straight from the source: What’s important to PSAPs as they implement NG9-1-1
September 23, 2024 by“An important step forward.” “A more positive experience for the 9-1-1 caller.” “Much better prepared.” “A game changer.” The phrases above are just some of... Read More
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What PSAPs say about their NG9-1-1 Call Routing
September 16, 2024 byIs NG9-1-1 call routing a game changer? What’s changed for PSAPs (Public Safety Answering Points) that have deployed NG9-1-1 (Next Gen) call routing – whether... Read More
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Ease call takers’ burden
August 13, 2024 byPublic Safety Answering Points (PSAPs) across the U.S. are realizing the benefits of real-time transcription and real-time translation of the 9-1-1 call. In Arizona, PSAPs... Read More
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Finding the missing technology piece
July 25, 2024 byReducing 9-1-1 wait times by 84.43% Abandoned calls affect every 9-1-1 center, and every 9-1-1 center strives to reduce them. For the Peel Regional Police... Read More
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Beacons of light: Honoring those who take our 9-1-1 calls
April 14, 2024 byNPSTW 2024 A beacon of light The first point of contact Helping people on their worst day We are about saving lives and hope You... Read More
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Kicking off NPSTW
April 10, 2024 byDeeDee and Lorenzo share their passion, purpose and pride As we kick off National Public Safety Telecommunicator Week, April 14 – 20, the first of... Read More
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Location-Based Routing – The FCC Report and Order
March 25, 2024 byWhat is different as a result of the FFC Report and Order? In January, the FCC adopted a Report and Order. The order requires all... Read More
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40 Seconds Is a Lifetime
July 26, 2023 byWhat Does it Take to Eliminate Misrouted Calls? As many of us are aware, about 12% of the 192 million 9-1-1 calls made annually in... Read More
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