A second set of ears and eyes for telecommunicators: Chief Casey Allo on Assist AI
December 15, 2025 byWith 1,200 miles of land and water, bridgeless barrier islands, and a population that swells beyond one million during peak season, precision in Lee County’s... Read More
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Delaware County drops abandoned 9-1-1 calls by 80% with Automated Abandoned Callback
December 12, 2025 byDelaware County’s story proves that smart technology doesn’t replace the human touch — it protects it. For Delaware County Emergency Services in southeastern Pennsylvania, the... Read More
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How rural New Mexico is redefining what’s possible in Next Generation Call Routing
December 12, 2025 byOn a recent NENA webinar, we spoke with Stephen Weinkauf, NG911 Bureau Chief for the State of New Mexico and Sam Bard, Director of Product... Read More
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When the unexpected strikes: St. George’s success offloading non-emergency calls
December 11, 2025 bySt. George Consolidated Communications Center in Utah recovered 8–10 hours for day and swing shifts while keeping the lines open for true emergencies and protecting... Read More
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Phoenix Fire Department’s Lifeline: Heroic Mountain Rescues and Radius Mapping
October 7, 2025 byA mountain rescue A dirt bike crash and a teenager with a compound leg fracture. This is just one harrowing scene among countless mountain rescues... Read More
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Transforming how Springfield-Greene County serves their community
October 3, 2025 byRecently, we had the privilege of sitting down with April Ford, Director, and J.R. Webb, Assistant Director, for Springfield-Greene County 9-1-1 in southwest Missouri. Dedicated... Read More
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Highlands County Sheriff’s Office: Enhancing 9-1-1 Operations with Assist AI
September 25, 2025 byHighlands County Sheriff’s Office, located in Central Florida and just two hours south of the Orlando theme parks, serves a population of approximately 107,000. Managing... Read More
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Feature Focus for VESTA
June 23, 2025 bySingle Sign On (SSO) for VESTA 9-1-1 We are excited to announce SSO for VESTA 9-1-1. What is SSO? SSO lets VESTA 9-1-1 users employ... Read More
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Baltimore Implements Policy-Based 911 Call Routing for Artscape Festival
June 19, 2025 byThe City of Baltimore 9-1-1 has added another life-saving element to their call routing capabilities by successfully implementing NENA i3 policy-based 9-1-1 call routing. What... Read More
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