Peeling back the onion – a layer at a time
December 2, 2024 byPeer call routing in NG9-1-1 Have you ever thought about how implementing NG9-1-1 is like peeling back the layers of an onion? Each layer gives... Read More
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Answer 9-1-1 calls without draining resources
November 26, 2024 byTime. It’s something many of us feel there’s never enough of. The same is true for Public Safety Answering Points (PSAP) when it comes to... Read More
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Shifting on the fly in HAVOC 1
November 26, 2024 byIntroduction The TERT team at Chagrin Valley Dispatch, Cleveland, Ohio, knows what it means to shift on the fly. From their mobile command bus 22... Read More
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Howard County, MD: Dipping toes into Next-Gen technology
November 25, 2024 byLieutenant Jennifer Reidy, Commander of the Communications Division and PSAP Director for the Howard County Police Department in Maryland, is keenly aware of the benefits... Read More
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Making the job easier for telecommunicators
November 22, 2024 byTelecommunicators must make rapid decisions from the moment a 9-1-1 call is received, piecing together information from multiple sources on different systems. The stress and... Read More
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NG911 FCC Report and Order: Responsibilities for OSPs
October 15, 2024 byIn July the Federal Communications Commission (FCC or Commission) adopted a Report and Order in an effort to help expedite the transition to NG911 nationwide.... Read More
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Straight from the source: What’s important to PSAPs as they implement NG9-1-1
September 23, 2024 by“An important step forward.” “A more positive experience for the 9-1-1 caller.” “Much better prepared.” “A game changer.” The phrases above are just some of... Read More
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What PSAPs say about their NG9-1-1 Call Routing
September 16, 2024 byIs NG9-1-1 call routing a game changer? What’s changed for PSAPs (Public Safety Answering Points) that have deployed NG9-1-1 (Next Gen) call routing – whether... Read More
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Ease call takers’ burden
August 13, 2024 byPublic Safety Answering Points (PSAPs) across the U.S. are realizing the benefits of real-time transcription and real-time translation of the 9-1-1 call. In Arizona, PSAPs... Read More
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