In today’s public safety environment, the technology ecosystem is more powerful and complex than ever. From mission-critical Land Mobile Radio (LMR) networks, sophisticated command center software and video security systems, these tools are vital for community safety. However, managing, securing and optimizing this intricate infrastructure requires constant vigilance and specialized expertise, posing a significant challenge for agencies focused on frontline operations.
This is where a strategic managed services partnership creates a powerful advantage. By collaborating with expert providers, such as Motorola Solutions and our global network of trusted service partners, agencies can shift from a reactive maintenance model to a proactive strategy, ensuring their technology remains ready, reliable and secure.
From reactive to resilient
When mission-critical technology management is handled entirely in-house, teams can become consumed by a cycle of break-fix responses, leaving little time for strategic planning or system optimization. A managed services partnership transforms this dynamic. It introduces predictable costs, proactive system monitoring and a clear technology roadmap, turning your operations from reactive to resilient.
This isn’t about replacing dedicated personnel — far from it. It’s about augmenting teams by providing the help and insights they need, when they need it. With this extra support, public safety agencies can focus on their core mission of protecting their communities and businesses can focus on keeping their employees and customers safe.
Rather than viewing understaffing as merely empty chairs, consider how stretched teams impact overall performance. Overburdened staff often shift from proactive system management to reactive incident response, while employee turnover risks losing valuable institutional knowledge and collective expertise.
A strategic managed services partnership transforms these challenges into advantages, providing consistent access to specialized skills while allowing your team to focus on core objectives.
The benefit is a system that doesn’t just run — it evolves strategically over time to meet your needs. With a partner dedicated to keeping your technology up-to-date, you can mitigate risks, improve performance and free your personnel to concentrate on other tasks, confident that systems, networks and devices are supported by knowledgeable professionals.
Accessing an expert “brain trust”
Overloaded teams simply can’t keep pace with the relentless evolution of technology. In fact, 33 percent of law enforcement agencies reported that issues with keeping technology up to date were a top concern. This is often a direct consequence of an inability to maintain and upgrade systems with limited internal resources.
What if the solution wasn’t to hire every expert you need, but to have access to them precisely when you need them? That’s the core idea behind partnering with a managed and support services provider that can act as an extension of your agency’s own team.
Working with Motorola Solutions’ managed and support services experts or one of our thousands of trusted service partners gives you access to a vast spectrum of technology expertise, from LMR and LTE devices to command center software and video security and access control. Instead of undertaking a lengthy and potentially expensive hiring process for each specialized role, you can be connected with professionals who are already trained and certified to help solve your most pressing challenges.
Motorola Solutions has more than 550 service technicians and 120 Network Operation Center (NOC) operators, complemented by the expertise of thousands of certified channel partners worldwide. This creates a collective “brain trust” that no single agency could realistically build internally, ready to keep your operations running smoothly with remote and on-site support.
Check out the infographic to learn more about how access to managed and support services teams can enhance your operations:
Strengthening cybersecurity in a high-stakes world
Cybersecurity is no longer just an IT issue. It’s a public safety and business imperative. With the increasing frequency and sophistication of cyber threats, you need a robust, 24/7 defense strategy. In 2025 alone, there has been an average of one attack on an emergency call handling system every 60 days.
A key component of a proactive cybersecurity strategy is Managed Detection and Response (MDR). Having a team of cybersecurity analysts to augment your internal resources improves your overall strength and readiness to prevent, respond to and recover from cyber threats.
At Motorola Solutions, for example, we offer an MDR service delivered through our ActiveEye platform that provides 24/7 monitoring for mission-critical systems and communications like ASTRO, VESTA 9-1-1 and computer-aided dispatch (CAD). This service enables our Security Operations Center (SOC) analysts to help customers quickly detect and respond to cyber threats before they escalate into larger issues.
In addition to MDR and cybersecurity professional services, Motorola Solutions has established the Public Safety Threat Alliance (PSTA), an Information Sharing and Analysis Organization (ISAO) that enables more than 2,000 member agencies to share vital cybersecurity threat information to boost collective awareness of and response readiness. The PSTA serves as a critical resource in addressing the ever-evolving cybersecurity challenges faced by public safety agencies.
The true meaning of partnership
A true strategic partnership goes beyond a traditional vendor relationship, becoming a genuine extension of your team. It means having dedicated professionals who understand your unique operational environment, collaborate proactively on critical tasks like patches and upgrades and arrive on-site with a deep understanding of what needs to be done.
Take, for example, the recent Ryder Cup. As the official safety technology provider, we served as the mission-critical power behind the scenes, ensuring a safe and secure experience for one of the world’s most-watched sporting events.
This same dedication is crucial during natural disasters and other widespread emergencies. In these critical moments, having a team with the experience to navigate unforeseen circumstances can make the difference between extended downtime and the fast restoration of vital communication systems.
Focusing on what matters most
Ultimately, the goal of working with a managed services provider is clear: help ensure the availability, reliability and security of the mission-critical systems and communications that underpin public safety. With a managed services partnership as a force multiplier, leaders can effectively mitigate risks, optimize costs and most importantly, empower their own personnel to focus on their mission. It’s all about building a brighter, more capable and better-supported future for safer events, enterprises and communities.
Learn more about how Motorola Solutions’ Managed & Support Services can empower your team and enhance your mission-critical operations or explore our partner program.
