June 15, 2020 by Paul Hill

Mitigating Cyber Risk and Network Downtime with Robust Security Patching

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Industries: 9-1-1 & Law Enforcement Federal Fire & EMS

Topics: APX Two-way Radios & Accessories ASTRO P25 Infrastructure Cybersecurity Device Management Services Disaster Recovery Services Infrastructure Services LTE Devices & Applications NG9-1-1 PSAPs

system-security-patchingIn today’s world, preparing for and protecting mission-critical systems against cyber attacks is an integral component of any agency’s IT strategy. Ransomware and malware attacks, many focused on public safety agencies, are becoming common. Ensuring continuity of operations for your mission-critical systems requires a multi-faceted cybersecurity strategy that includes a proactive approach to security patching.

All software has vulnerabilities and needs to be updated and patched periodically to remain secure, function properly and protect you from cyber attacks. In fact, the Department of Homeland Security Cybersecurity Unit estimates that up to 85% of all targeted attacks could be prevented through the application of security patches.(1)

Yet, security patch management can be complicated and requires specific tools and expertise to be effective. Does your agency have the tools and know-how to ensure systems are always updated while ensuring network availability?

Your Trusted Partner in Cybersecurity

Partnering with Motorola Solutions for patch management services allows you to stay ahead of threats while keeping mission-critical systems operable. Our patching services help identify gaps around system patches; provide identification, mapping and classification of network and communication flows and dependencies; and include testing and deployment of new patches within the network as they become available.

Our security patching brief tells you how.

A Multi-Step Approach to Security Patching

We employ a three-step approach to security patching, including pre-testing, validation and finally implementation of anti-malware software updates in line with industry standards. First, our engineers track all available anti-malware definitions and software patches. Then we identify and test required patches for your servers, PCs and hardware – a process that allows us to ensure no unnecessary software is unintentionally introduced.

Testing is the second critical step. Before we apply patches to your production system, we implement all patches in a test environment to identify any potential issues. We have created a dedicated Information Assurance Lab with test systems that allow us to validate patches, test interactions and identify procedures before introducing new patches into your environment.

Once patches are validated as safe, the third and final step is to deploy. Our flexible offerings allow you to control how patches are deployed – your team can implement them, or we can do so for you following a regular, agreed-upon update cadence.

The Right Deployment Option for Your Agency

Every agency has its own unique needs and environment. We offer a range of flexible deployment solutions and services for security patches to keep your network secure from potential threats. All of our service options include pre-testing of patches and fixes in our Information Assurance Lab before they are released to you.

Our Security Update Service allows you to manage installation of your own updates, with a secure extranet site where you can download pre-tested patches and fixes. With Remote Security Update Services, our technicians do a system health check before remotely installing security updates on your network, while you manage any required system reports. Reboot Support Services include a technician-scheduled reboot at a predetermined time, minimizing business disruptions. We can also manage your entire patch and reboot requirements via On-Site Patch Delivery Services, addressing vulnerabilities from third party software and providing robust patch deployment reporting to keep your team informed and aware. Whatever your patching needs, we have a solution to meet them.

Learn More: Read the Security Patching brief or go to www.motorolasolutions.com/cybersecurity.

(1) https://www.us-cert.gov/ncas/alerts/TA15-119A

Contact us to find out more about our solutions and services.

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