Since its founding, National Asset Recovery (NAR) has become one of the largest asset recovery firms in the United States. With six locations across North and South Carolina and a seventh on the horizon, the company performs around 1,300 repossessions every month, scanning 1.5 million vehicles using License Plate Recognition (LPR) technology. However, behind these impressive numbers is the reality of the dangers asset recovery agents face on the job. Each day, these professionals face difficult, and sometimes hostile interactions.
The Challenges of Asset Recovery Work
Asset recovery agents face a tough job, whether recovering vehicles or other assets, their work often involves tense, face-to-face situations that can escalate very quickly. Those experiencing financial stress can sometimes let their emotions get the better of them, leading to verbal attacks, physical threats, and violence against agents.
For years, NAR has relied on in-car security cameras to record incidents as a precaution. While these cameras captured valuable footage near the vehicle, their limitations became clear.
- Restricted Coverage: Once agents moved away from the vehicle, the cameras couldn’t follow, leaving critical gaps in recordings.
- Audio Issues: Background noise frequently interfered with capturing clear and reliable sound.
- Evidence Challenges: When claims were made against agents, NAR lacked sufficient evidence to prove what had happened.
- Training Limitations: NAR wanted to improve agent training using real-world examples but found the footage from vehicle cameras insufficient because of the video quality and incomplete coverage.
The final straw came during an incident where an agent stepped just 10 or 15 feet away from their car. The in-car camera was not able to capture what happened, leaving NAR without crucial evidence. Following this incident, Marcus Potter, NAR’s President, explained, “That was the final straw that drove me to get body-worn cameras. Our industry has been moving toward this solution, and I knew it was time for us to lead the charge.”
Motorola Solutions: Bringing Innovation to Asset Recovery
To address these challenges, NAR partnered with Motorola Solutions, They offered the ideal tools to meet NAR’s needs: VB400 body-worn cameras and VideoManager software. The VB400 is a state-of-the-art body camera designed for professionals in demanding environments. It delivers industry-leading features that perfectly align with NAR’s challenges.
Cutting-Edge Features of the VB400:
- Video Quality: The VB400 records in crisp, high-definition 1080p resolution with a 120° wide angle. Every detail, from facial expressions to hand movements is captured clearly.
- Audio Clarity: With dual microphones, the camera ensures that conversations are loud and clear even in noisy environments.
- All-Day Power: With a 12-hour battery life, the VB400 is built to last an entire shift, ensuring uninterrupted recording.
- Rugged Design: Designed to withstand the toughest conditions, the VB400 securely attaches to an agent’s uniform, making it comfortable and reliable in the field.
- Data Security: All recordings are encrypted, and footage is secured ensuring all evidence is safe and protected against tampering.
Thanks to Motorola’s VideoManager software, NAR can seamlessly upload, review, and manage footage. This system ensures that the videos are easily accessible if needed for evidence or training.
Real Impact: Safety, Evidence, and Excellence
By integrating Motorola Solutions’ VB400 body cameras, NAR has transformed how they operate. The body cameras don’t just help record footage they help every part of the company’s mission and protect its agents.
1. Enhancing Agent Safety
Just the presence of a body camera acts as a deterrent against aggression. Knowing they are being recorded, individuals are less likely to engage in abusive or threatening behavior. As a result, agents are facing less confrontation, and feel safer while doing their jobs.
2. Providing Evidentiary Clarity
The VB400 ensures that NAR has video and audio recordings of every interaction, even when agents are far from their cars. These recordings allow NAR to quickly and confidently address claims, especially false ones, and provide a first-hand, bias free account of what happened.
Motorola Solutions: A Partner in Safer Businesses
In an industry that demands courage, accountability, and precision, National Asset Recovery Services is showing the way forward. Thanks to Motorola Solutions, NAR is proving that even the toughest jobs can be done safely, efficiently, and with integrity.
For NAR, the VB400 body cameras are more than just tools; they’re a lifeline for agents and a symbol of the company’s commitment to safety and integrity. Through this partnership, Motorola Solutions is not only making asset recovery safer but also helping NAR set new standards for professionalism and security in a dangerous industry.
Learn more about Motorola Solutions’ body-worn cameras and how they helped NAR.
