You’ve just finished a routine traffic stop, and now you’re heading back to the station to complete your report and process the citation. Once done,... Read More
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Peer call routing in NG9-1-1 Have you ever thought about how implementing NG9-1-1 is like peeling back the layers of an onion? Each layer gives... Read More
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Time. It’s something many of us feel there’s never enough of. The same is true for Public Safety Answering Points (PSAP) when it comes to... Read More
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Introduction The TERT team at Chagrin Valley Dispatch, Cleveland, Ohio, knows what it means to shift on the fly. From their mobile command bus 22... Read More
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Lieutenant Jennifer Reidy, Commander of the Communications Division and PSAP Director for the Howard County Police Department in Maryland, is keenly aware of the benefits... Read More
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Telecommunicators must make rapid decisions from the moment a 9-1-1 call is received, piecing together information from multiple sources on different systems. The stress and... Read More
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In July the Federal Communications Commission (FCC or Commission) adopted a Report and Order in an effort to help expedite the transition to NG911 nationwide.... Read More
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In the world of public safety, every second counts. Our customers know this better than anyone as they work day in and day out to... Read More
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“An important step forward.” “A more positive experience for the 9-1-1 caller.” “Much better prepared.” “A game changer.” The phrases above are just some of... Read More
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