Introduction The TERT team at Chagrin Valley Dispatch, Cleveland, Ohio, knows what it means to shift on the fly. From their mobile command bus 22... Read More
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Lieutenant Jennifer Reidy, Commander of the Communications Division and PSAP Director for the Howard County Police Department in Maryland, is keenly aware of the benefits... Read More
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Telecommunicators must make rapid decisions from the moment a 9-1-1 call is received, piecing together information from multiple sources on different systems. The stress and... Read More
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In July the Federal Communications Commission (FCC or Commission) adopted a Report and Order in an effort to help expedite the transition to NG911 nationwide.... Read More
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In the world of public safety, every second counts. Our customers know this better than anyone as they work day in and day out to... Read More
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“An important step forward.” “A more positive experience for the 9-1-1 caller.” “Much better prepared.” “A game changer.” The phrases above are just some of... Read More
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Is NG9-1-1 call routing a game changer? What’s changed for PSAPs (Public Safety Answering Points) that have deployed NG9-1-1 (Next Gen) call routing – whether... Read More
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Public Safety Answering Points (PSAPs) across the U.S. are realizing the benefits of real-time transcription and real-time translation of the 9-1-1 call. In Arizona, PSAPs... Read More
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Reducing 9-1-1 wait times by 84.43% Abandoned calls affect every 9-1-1 center, and every 9-1-1 center strives to reduce them. For the Peel Regional Police... Read More
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