Is NG9-1-1 call routing a game changer? What’s changed for PSAPs (Public Safety Answering Points) that have deployed NG9-1-1 (Next Gen) call routing – whether... Read More
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Public Safety Answering Points (PSAPs) across the U.S. are realizing the benefits of real-time transcription and real-time translation of the 9-1-1 call. In Arizona, PSAPs... Read More
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Reducing 9-1-1 wait times by 84.43% Abandoned calls affect every 9-1-1 center, and every 9-1-1 center strives to reduce them. For the Peel Regional Police... Read More
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NPSTW 2024 A beacon of light The first point of contact Helping people on their worst day We are about saving lives and hope You... Read More
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DeeDee and Lorenzo share their passion, purpose and pride As we kick off National Public Safety Telecommunicator Week, April 14 – 20, the first of... Read More
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What is different as a result of the FFC Report and Order? In January, the FCC adopted a Report and Order. The order requires all... Read More
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I retired as the Chief of the Colorado State Patrol in 2013. From my beginnings as a trooper to my eventual rise to chief, I... Read More
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How many digits can you remember? Are you old enough to remember the days when memorizing important phone numbers was a key day-to-day skill? Do... Read More
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New features help agencies incorporate AI technology in the PSAP environment Has your organization started seeing the impacts of artificial intelligence in day-to-day operations? With... Read More
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