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Stay updated with the latest innovations in law enforcement communication. Explore the 10-21 Police Phone updates, including improved user management, call history features, CommandCentral Evidence integration and more. Learn how these features enhance officer efficiency and community engagement.
March, 2025
Improved User Management for Admins
Invite Users – Admins can now invite users to download the 10-21 Police Phone app through the department Users tab in 10-21 CallManager. Simply log in to 10-21 CallManager as the admin, click on the Users tab and find the Invite button located on the top right of the page. You will then be able to enter email addresses to send invites for users to join the 10-21 solution. Once the user receives the email and creates an account, if the domain is shared, the admin can search for this user and assign a license if needed.
Remove User – Admins can now remove a user from their agency. This has been a common request from Admins who have old users appearing in their user table. Admins can now easily remove by clicking the red button in the top right of a User’s profile page.
2024 Annual Stats for 10-21 Police Phone
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December, 2024
New Call History Features
Mute/Unmute – This silences Callback Request notifications from a specific contact in case they are bothering the officer. The number of callback requests will still appear in the app. This brings more control to each officer and allows more protection from unwanted requests.
Mark as Unread (mark call as unanswered) – This can be used to keep a callback reminder in the officer’s queue – maybe they attempted a callback but received no answer. They can mark that call as ‘unread’ so they’ll be reminded to attempt another callback later.
CommandCentral Evidence Integration
10-21 Police Phone is now able to store call recordings into Motorola Solutions’ CommandCentral Evidence system, allowing all 10-21 media to be connected and correlated alongside the rest of a department’s digital media. Additional work is still in progress to create a more powerful and seamless connection with Motorola Solutions’ digital evidence collection and storage systems.
10-21 Day
October 21st, 2024 – Today marks the 5th anniversary of our yearly tribute to 10-21 Police Phone’s ongoing progress and innovation in law enforcement communication. In the last five years, 10-21 has come a long way, evolving from a popular mobile app into a mature, integrated solution for law enforcement agencies – a transformation made possible by Motorola Solutions. Since last October, 10-21 has integrated across all first-party responder apps from Motorola Solutions and will utilize CommandCentral Evidence as the default storage location, connecting call recordings with all agency data.
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September, 2024
Mobile UI Update
This update for Android and iOS delivers a modernized app UI that reflects our commitment to continuous improvement and innovation within the 10-21 solution. The refreshed design brings navigation to the bottom tab bar and optimizes each page so officers can quickly access essential tools and information. New Motorola Solutions branding also reinforces our ongoing focus to fuse 10-21 into our public safety software ecosystem. This upgrade not only enhances usability, but also showcases the ongoing evolution of the 10-21 Police Phone, enabling us to better serve law enforcement partners.
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June, 2024
Enhanced Accessibility with 10-21 Officer Extension Numbers
The 10-21 solution has been upgraded with a significant enhancement aimed at streamlining interactions between civilians and law enforcement officers. We’re excited to introduce the Dedicated Officer Extension Number feature, which is available via a 10-21 Plus agency license. This feature enhances the agency Plus tier with additional agency-exclusive capabilities beyond call recording.
What’s New for Agencies?
Law enforcement agencies can now assign a unique extension number to each officer. With extension numbers, citizens can directly request a callback from a particular officer by calling the dedicated agency number and entering the officer’s extension number. This creates a more personalized and effective communication channel between citizens and officers.
Feature design was based on common user feedback that agencies are looking to publish a dedicated number for each officer. This can now be done in an easy and cost-effective manner. Note: 10-21 still does not allow inbound calls to the officer.
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March, 2024
Call Recording
You are now able to record calls made with 10-21 Police Phone through your department-purchased Plus plan. On the main screen after logging in, you will see a toggle under the dialing pad labeled, “Record Outbound Calls.” In the Settings menu, you will also see a Call Recording option under the 10-21 Agency label.
Accessibility of this feature is controlled by your department admin based on their recording preference for all users.
Read more in this article or watch the video.
