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Stay updated with the latest innovations in law enforcement communication. Discover how new updates to the 10-21 Police Phone app are enhancing officer efficiency, simplifying user access and strengthening community engagement.
- December, 2025 ↓
- October, 2025 ↓
- March, 2025 ↓
- December, 2024 ↓
- September, 2024 ↓
- June, 2024 ↓
- March, 2024 ↓
December, 2025
Admin Initiated Callback Request
Previously, officers could only receive a Callback Request in 10-21 directly from a citizen. However, we recognize that administrators and supervisors often need to quickly direct an officer to contact a victim, witness or citizen to follow up on an incident.
To streamline this process, administrators using 10-21 CallManager can now send a Callback Request notification directly to an officer’s 10-21 app. This new feature appears seamless to the officer, mimicking the same notification received as a Callback Request from a citizen. Officers will find these admin-generated requests in the familiar Requests area, conveniently located at the top of their Call History, ensuring quick recognition and response.
Unified ID: One Login, Seamless Access
At Motorola Solutions, our focus is to make public safety tools easier to use and better connected. We know the difference it makes when your tools work together seamlessly, which is why we’re excited to share that the 10-21 Police Phone app is now integrating with Motorola Solutions’ Unified ID. This is a major step in our effort to create a more central login system, making it simpler and more intuitive for you to access our products. It also sets the stage for a true single-sign-on (SSO) experience across the entire Motorola Solutions ecosystem.
This Unified ID integration means you can use one consistent set of credentials to access any Motorola Solutions application you use. Instead of juggling multiple passwords, you’ll have the simplicity of using a single login to access various products. Now, when you open 10-21 Police Phone, you will see a standard Motorola Solutions landing page where you can log in using your email address. This consistent experience keeps things familiar no matter which tool you are using, helping you stay focused on your work rather than your login screen.
The shift to Unified ID provides practical benefits. Beyond the convenience of managing fewer passwords, this system strengthens security and gives your agency better administrative control. It allows 10-21 to work with your agency’s existing identity provider, which simplifies security and cuts down on administrative work. As we introduce this across our full product suite, it will provide your agency with a central place to manage all accounts and permissions. Integrating 10-21 with Unified ID is part of our ongoing commitment to providing you with technology that is powerful, cohesive and easy to use.
Daily Call Limits for Free Users
To maintain the high standard of service you expect, we are introducing a daily limit of 15 calls for our free app users.
This decision was made to ensure the 10-21 app remains a professional tool for public safety. Recently, we’ve seen an increase in activity that doesn’t align with the intended use of the platform. By setting a reasonable daily limit, we can better protect the service from misuse and ensure that the lines remain clear and available for those using them respectfully.
If you find that 15 calls a day is no longer enough for your daily needs, it may be the right time to explore one of our paid plans, which offers expanded access and additional features designed for high-volume professional use.
Sunsetting the NECTAR App
We recently announced the end-of-life for the NECTAR (Non-Emergency Call to a Resident) video calling app, effective January 31, 2026.
Launched in 2020 as a rapid, temporary response to the unique social distancing challenges of the COVID-19 pandemic, NECTAR was the essential counterpart app that enabled residents to receive video calls initiated by officers using 10-21 Police Phone.
This decision allows us to streamline technology and focus development efforts on making 10-21 Police Phone even better and simpler to use.
What this means for 10-21 Police Phone:
- All existing features will remain the same, except for the video calling capability that relied on the NECTAR app. That feature will no longer be available.
- If you subscribe to a paid tier of 10-21 Police Phone, you will still be able to view your historical NECTAR video calls.
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October, 2025
Hands-Free 10-21 Calling with Apple CarPlay
Your safety is our priority. That’s why we’re excited to announce that the 10-21 Police Phone app is now compatible with Apple CarPlay.
This integration brings your essential calling features right to your in-vehicle dashboard display, allowing you to make and receive calls safely and seamlessly while remaining completely hands-free and focused on the road.
Communicate with your community more safely and efficiently than ever before, all while keeping your personal number protected. Simply update your app and connect to CarPlay to get started.
Officer Connect – Take Control of Your Calls
Officer Connect is a powerful new feature driven by direct feedback from officers. Since its launch, 10-21 Police Phone has protected privacy by only allowing citizens to request a callback. However, you told us more flexibility was needed to speed up communication and avoid phone tag.
Officer Connect gives you the control to receive incoming calls directly to your 10-21 Police Phone app. With a simple toggle in your settings, you can turn your availability “On” while on patrol and “Off” when off-duty or handling an incident.
The best part? Your personal phone number is never exposed. Every call remains secure, private and documented, giving you complete control over when and how you connect with your community.
Officer Connect is an advanced feature available with a 10-21 Agency subscription. Contact Support to activate this for your department.
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March, 2025
Improved User Management for Admins
Invite Users – Admins can now invite users to download the 10-21 Police Phone app through the department Users tab in 10-21 CallManager. Simply log in to 10-21 CallManager as the admin, click on the Users tab, and find the Invite button located on the top right of the page. You will then be able to enter email addresses to send invites for users to join the 10-21 solution. Once the user receives the email and creates an account, if the domain is shared, the admin can search for this user and assign a license if needed.
Remove User – Admins can now remove a user from their agency. This has been a common request from Admins who have old users appearing in their user table. Admins can now easily remove by clicking the red button in the top right of a User’s profile page.
2024 Annual Stats for 10-21 Police Phone
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December, 2024
New Call History Features
Mute/Unmute – This silences Callback Request notifications from a specific contact in case they are bothering the officer. The number of callback requests will still appear in the app. This brings more control to each officer and allows more protection from unwanted requests.
Mark as Unread (mark call as unanswered) – This can be used to keep a callback reminder in the officer’s queue – maybe they attempted a callback but received no answer. They can mark that call as ‘unread’ so they’ll be reminded to attempt another callback later.
CommandCentral Evidence Integration
10-21 Police Phone is now able to store call recordings into Motorola Solutions’ CommandCentral Evidence system, allowing all 10-21 media to be connected and correlated alongside the rest of a department’s digital media. Additional work is still in progress to create a more powerful and seamless connection with Motorola Solutions’ digital evidence collection and storage systems.
10-21 Day
October 21st, 2024 – Today marks the 5th anniversary of our yearly tribute to 10-21 Police Phone’s ongoing progress and innovation in law enforcement communication. In the last five years, 10-21 has come a long way, evolving from a popular mobile app into a mature, integrated solution for law enforcement agencies – a transformation made possible by Motorola Solutions. Since last October, 10-21 has integrated across all first-party responder apps from Motorola Solutions and will utilize CommandCentral Evidence as the default storage location, connecting call recordings with all agency data.
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September, 2024
Mobile UI Update
This update for Android and iOS delivers a modernized app UI that reflects our commitment to continuous improvement and innovation within the 10-21 solution. The refreshed design brings navigation to the bottom tab bar and optimizes each page so officers can quickly access essential tools and information. New Motorola Solutions branding also reinforces our ongoing focus to fuse 10-21 into our public safety software ecosystem. This upgrade not only enhances usability but also showcases the ongoing evolution of the 10-21 Police Phone, enabling us to better serve law enforcement partners.
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June, 2024
Enhanced Accessibility with 10-21 Officer Extension Numbers
The 10-21 solution has been upgraded with a significant enhancement aimed at streamlining interactions between civilians and law enforcement officers. We’re excited to introduce the Dedicated Officer Extension Number feature, which is available via a 10-21 Plus agency license. This feature enhances the agency Plus tier with additional agency-exclusive capabilities beyond call recording.
What’s New for Agencies?
Law enforcement agencies can now assign a unique extension number to each officer. With extension numbers, citizens can directly request a callback from a particular officer by calling the dedicated agency number and entering the officer’s extension number. This creates a more personalized and effective communication channel between citizens and officers.
Feature design was based on common user feedback that agencies are looking to publish a dedicated number for each officer. This can now be done in an easy and cost-effective manner. Note: 10-21 still does not allow inbound calls to the officer.
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March, 2024
Call Recording
You are now able to record calls made with 10-21 Police Phone through your department-purchased Plus plan. On the main screen after logging in, you will see a toggle under the dialing pad labeled “Record Outbound Calls.” In the Settings menu, you will also see a Call Recording option under the 10-21 Agency label.
Accessibility of this feature is controlled by your department admin based on their recording preference for all users.
Read more in this article or watch the video.
