In this article
Discover the latest updates in PremierOne. Learn about enhanced proactive recommendations, ProQA & Powerphone integrations, GIS tools for ArcGIS Pro and mobile map improvements. Explore new features like multi-select search, auto-generated property sheets and multi-agency data sharing. Plus, get insights into upcoming Flex Jail updates including public inmate search in CityProtect and online pre-booking forms. Stay informed on the latest public safety technology advancements.
March, 2025
PremierOne CAD | PremierOne Mobile | PremierOne Records | Flex Jail
PremierOne CAD
We are pleased to announce the release of significant updates to PremierOne CAD with 4.6.17. These updates, driven by customer feedback and our commitment to continuous improvement, focus on enhancing user experience, addressing critical defects and introducing new features.
All details can be found within the release notes for PremierOne CAD/Mobile and PremierOne Records.
Proactive Recommendations
We’ve enhanced our proactive recommendations feature to include unit recommendations from outside the primary unit agency. This update allows for more comprehensive recommendations in auto-aid situations where multiple agencies respond to calls together. A new configuration setting has been added to the tool portal under “Unit Recommendations” to enable this functionality. Detailed instructions on how to use this setting are available in the release notes.
ProQA Enhancements
For ProQA users, we’ve implemented an enhancement to prevent information from being directed to the wrong incident. Users will now receive a message to close or hold the ProQA case before clearing or reusing the tab. Additionally, for Powerphone users (now called Total Response), we’ve expanded the ability to use multiple modifying circumstances, improving the integration’s utility for agencies with diverse needs.
Alpha Incident Priority Aliases
Following the provisioning work in version 4.6.16, alpha incident priority aliases are now visible on the Web CAD Client. This update ensures that these aliases are displayed wherever priority information is shown, such as on status monitors.
Contractor Fields in Call for Service XML
We’ve added contractor fields to the call for service XML sent to RMS. These additions provide more comprehensive data transfer between systems.
Hot Hits Query Functionality
Hot hits functionality has been extended to CommandCentral Responder, ensuring that users can effectively run queries and receive relevant hot hit notifications.
Roll Call API and LSP Updates
Updates to the Roll Call API have been made to support integrations with HR systems for user management. Additionally, the Location Service Proxy (LSP) has been updated to accept commands and control responder updates, upgraded to .Net 8, and made MEP ready.
GIS Tools for ArcGIS Pro
The PremierOne GIS tools for ArcGIS Pro are now complete and available. These tools are largely release-agnostic and will soon be available as a separate package on the myView portal. The suite includes familiar tools from the Class 8 version, with the exception of the “Create PremierOne Network Dataset” tool, which now utilizes an ArcGIS Pro tool.
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PremierOne Mobile
Map Improvements
A primary focus for this release was addressing map defects, particularly within the new mobile map. Issues such as incorrect status displays, GPS processing errors and missing text have been resolved. For this first phase, we have initiated the removal of dependencies between the classic and new mobile maps in Windows. More work will come in the second phase.
User Experience Enhancements
For Windows users, we have implemented a “force user off” feature to resolve issues with shared devices and users becoming stuck on the database or workstation. Android users will now benefit from configurable menu icons, aligning with existing functionality in iOS and Windows.
iOS Updates
We have introduced a “stay logged in” setting override for Fire and EMS customers using iOS. This allows users to stay logged in to the app without continuously having to enter their username and password, since Fire and EMS users work 24-, 48- and 72-hour shifts. This is not recommended for agencies with CJIS requirements. A critical update for iOS also addresses the unit exchange command in CAD, providing users with notifications of incident changes.
Language Settings
Language settings have been added for both iOS and Android. Android now supports English, Spanish, and French while iOS supports English and Canadian localization.
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PremierOne Records
State Layer Work
As with every release, we’ve conducted state layer work. Remember, this can be OD’d to different versions, so if you see something that applies to your agency but you’re on a different version, please contact support.
Defect Resolution and Stability
We’ve addressed various defects and focused on stability improvements to ensure a smoother and more reliable system. For a comprehensive list of defect fixes, please refer to the release notes.
.Net 8 on Client Side
We’ve incorporated .Net 8 on the client side. More details and information can be found in the release notes.
Pipeline Enhancements
This release marks the beginning of several pipeline enhancements aimed at improving performance, particularly in analysis and auditing functionalities. We understand the importance of pipeline performance, and this is the first of many improvements to come.
Database Job Stability
We’ve also worked on stability improvements around database jobs.
Data Flow Update
An update to data flow for DH store as it relates to property has been implemented.
New Features and Functionalities
Multi-Select Search – You can now select multiple options from the drop-down lists in basic searches, allowing for more comprehensive and combined search results.
Enhanced Folder Icon Availability – The folder icon is now available upon saving, eliminating the need to save and close to access it.
Distinguishable Expired Alerts – Expired alerts now have a different icon and color, making it easier to differentiate between active and inactive alerts.
Auto-Generate Property Sheets – You can now auto-generate property sheets from case reports or officer reports, reducing duplicate data entry. Note: This release focuses on generating new property sheets. Updates to existing ones will come in future releases.
Multi-Factor Authentication (MFA) Enhancements – For our customers using MFA, we’ve added Keycloak token expiration functionality, which allows for an inactivity timeout to enhance security.
Multi-Agency Data Sharing (Cloud Integrations) – For our cloud integration customers, particularly consortia, we’ve enabled multi-agency data sharing and configuration of security groups and users.
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Flex Jail
Public Inmate Search in CityProtect
Starting in Q2, agencies will have the ability to display inmates online to the public using CityProtect. This will hopefully cut down on calls to the jail, allowing citizens to see for themselves who is incarcerated, why they are incarcerated, and check their bonds. The information displayed on the webpage is 100% controlled by the agency in order to provide you with the control you need to make the webpage fit your community’s needs.
This update does require Hybrid Activation through cloud services. It’s also important to note that this is a paid service or included as part of the jail functionality in a Flex subscription.
Online Pre-Booking Form
Also starting in Q2, this update will allow third parties and other partners that our agencies work with, who are not on the Flex system, to create a pre-booking form. The third party officer will come to the webpage with a pre-booking form that they can fill out. The form will then be pushed to the jail where the jail personnel can review the booking and either accept or reject. If they accept, it will push into Flex Jail. If they reject the booking, it will be sent back to the arresting officer, giving them the opportunity to compile the needed information before they resubmit.
This update also requires Hybrid Activation through cloud services.
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These updates reflect our dedication to providing reliable and efficient solutions for public safety agencies. We encourage you to review the full release notes for a comprehensive list of changes and enhancements. As always, we welcome your feedback as you begin using the 4.6.17 release. If you have any questions or require assistance, please do not hesitate to contact support.
For previous product updates not listed on this blog, click here.
