May 23, 2017 by Craig Dollar

What Does A Browser Have In Common With Next Gen 9-1-1 (NG9-1-1)?

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Industries: 9-1-1 & Law Enforcement Fire & EMS

Topics: Command Center Software CAD NG9-1-1 PSAPs

Most 9-1-1 agencies know what an internet browser is. However, not many understand what NG9-1-1 is and how to transition. Almost every public safety agency is trying to figure out all the implications of next generation emergency. I have met with many customers who ask similar questions: does the solution I purchased today work for tomorrow’s standard? As Text-to 9-1-1 advances, can my command center software easily adapt? Are future standard enhancements included in my maintenance agreement? Is the system flexible to address future standard requirements?


The transition to a next generation call system can involve an ample amount of work. Overall, agencies must be ready to plan out budgeting, technical preparation, operational planning, governance issues and more.


As you look to integrate NG9-1-1 into your emergency communications center, CallWorks, can answer ‘YES’ to all those questions. CallWorks provides an innovative, browser based NG9-1-1 offering that converges call taking, dispatch and mapping, together. As an integrated part of the Motorola Solutions software enterprise, CallWorks continually adapts to the latest NG9-1-1 standards.


What’s the benefit of a browser based NG9-1-1 solution?


It is a reliable, repeatable system with reduced deployment time at an affordable price. Flexibility is inherently built into the browser-based solution, allowing it to be implemented on-site or hosted and scaled to the size of an organization. Want to add a new position or a new site? It’s easy to do.


Because the NG9-1-1 standard is constantly evolving, the other real benefit of a browser based solution is the ease of upgrade to future standard requirements. With an ongoing maintenance agreement, your system is protected. There will not be any unforeseen software expenses to meet future standard requirements, such as text to 9-1-1 with an appropriate service plan.


Going to APCO in Denver, CO – August 13-16, 2017?


Please stop by Motorola Solutions Booth #801 for a quick demo of CallWorks, first hand. We know you will be amazed at the intuitive user interface of this browser-based, innovative NG9-1-1 solution. Experience the simplicity of Text to 9-1-1, the precise location of the mapping tool and the integrated CAD. Not going to APCO? See why Gloucester County transitioned to NG911 in this blog or watch their story here.


APCO 2017


I am so excited to share the benefits of a browser based NG9-1-1 system and what it means for the future of next generation call taking. Stop by Motorola Solutions Booth #801 at APCO 2017, meet with a NG9-1-1 expert and spend some time exploring the innovations beyond Next Generation.




In 2015, Motorola Solutions purchased Emergency CallWorks to provide customers with a proven browser based solution. Beginning June 1, 2017, we have simplified the name to CallWorks but nothing else changes. It is still the same reliable, customer driven software, developed by the same people with the same relentless customer service trusted by public safety organizations. Stop by booth #801 at APCO and experience CallWorks first hand.


Read the CallWorks: Innovation Beyond Next Generation Blog for more information on the acquisition of Emergency CallWorks.

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