May 18, 2020 by Graeme Casey

Empower Your Team with Trusted Mission-Critical Communications Services

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Industries: 9-1-1 & Law Enforcement Fire & EMS

Topics: Cybersecurity Device Management Services Disaster Recovery Services Infrastructure Services

For public safety agencies who rely on mission-critical communications, assuring optimal performance is more challenging than ever before. That’s because mission-critical communications are evolving from primarily running on hardware-based systems to hybrid and software-based, IT systems. While this evolution greatly increases a communication system’s capabilities, it also increases overall complexity. 

Public safety agencies have been rapidly expanding the use of new technologies such as body-worn cameras, new software platforms and video analytics. Yet, at the same time, many are saddled with legacy, outdated systems and insufficient IT resources, including both staff and budget. Add it all up and agencies are struggling with increasing technology complexity, without the means to adequately manage it. 

If this sounds like your agency, here’s what you should be considering. 

Selecting a Mission-Critical Partner

Today, many agencies are looking at external service providers that can empower their team with specialized resources and expertise, allowing them to focus on their core mission, not the upkeep of IT systems. However, it’s imperative that agencies select a partner with the demonstrated ability to seamlessly orchestrate the right set of people expertise, industry-leading processes and cutting-edge tools. 

Our new eBook explores how we help agencies maximize the value of their technology investments. It details how you can harness our service capabilities using our holistic, integrated service management approach. 

Stay Up-to-Date with Service Desk and Technical Support

Our Technical Support services provide on-site and remote support for technical issues arising from devices, infrastructure, applications and video cameras. With state-of-the-art diagnostic equipment, repair tools and replacement parts, you can be sure that your agency’s radios and infrastructure are protected in the event of an unexpected failure and are back in operation as soon as possible. 

Operate at Peak Performance with Monitoring and Management Services

Our Monitoring and Management Services help ensure mission-critical availability, responsiveness and resiliency. In the event of an emergency or natural disaster, our Network Operations Center leaps into action, with multiple field teams mobilizing for hands-on support. We focus on system restoration, freeing you to focus on providing critical services to the communities you serve. 

Our ongoing infrastructure monitoring and incident management services provide critical visibility into network performance to prevent or mitigate issues. Lifecycle Management services help maintain and secure systems through technology refreshes like software maintenance and system upgrades and Device Services help you maximize the performance and life of your two-way radios. 

Stay Ahead of Threats with Cybersecurity Services

Our Cybersecurity Services approach follows the National Institute of Standards and Technology (NIST) Cybersecurity Framework, to help you manage your cyber risk awareness, detection, response and recovery. Our services cover the cybersecurity continuum, from risk mitigation and consulting, to 24/7 security monitoring and patching, to recovery and remediation. And we continually invest in ongoing cyber education for our team of experts, staying ahead of evolving threats so you don’t have to.

Service Consumption Flexibility

Your agency has unique needs, which is why we offer a range of service consumption models to best fit your requirements. The Support Services model offers more substantial, in-house capability with easy access to escalation resources. Our Managed Services model allows you to outsource specialized IT functions. Our As-a-Service capabilities are accessible via the cloud, with agile delivery of new features and updates and an easy to deploy, easy to scale model.

Whether managing everyday routines or major disasters, your technology must be ready. We have services to meet your needs today and in the future. Which one is right for you?

Download our ebook to explore further and learn more about our comprehensive, industry-leading Managed and Support Services. 

Contact us to find out more about our solutions and services.

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