November 16, 2022 by Flynn Nogueira

Leadership and Learning Together: Hear Wisdom and Commitment in Action

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Industries: 9-1-1 & Law Enforcement

Topics: Command Center Software CAD NG9-1-1 PSAPs Public Safety Applications

A Better Response, New Ways to Serve – And More

Every year we have the privilege of interviewing leaders in public safety – the people who manage, navigate and guide the efforts to protect and serve. We are honored to have the opportunity to hear from so many dedicated leaders and are appreciative of their willingness to share. They discuss how they see new technology impacting their centers, what their call handling and CAD systems mean to their day-to-day operations and how proud they are of their teams.

We invite you to take a moment and hear their words of wisdom and commitment to the mission.

A Better Response

“These new technologies help us take our services to the next level and do more within the 9-1-1 center because of the additional data. We’re able to provide a better response to our emergencies in the community.” 

– Bob Finney, Director of Communications Technology, Collier County Sheriff’s Office, FL

New Ways to Serve

“Next Gen 9-1-1 provides our telecommunicators with tools that they didn’t have before… It all adds up to new ways for us to serve the public and the citizens.”
– John Kalinowski, Assistant Communication Manager, Grand Rapids Police Department

Making the Job Easier

“We know the job is hard and the stress is difficult. It’s important to us to get solutions that make the job easier.”
– Michael Spencer, Administrator, Memphis PD Emergency Communications Bureau

Committed and Accountable

“We want to be committed and accountable, innovative and flexible…We want to not only nurture our people but provide them with the best tools and equipment so they can more effectively serve the public and serve each other.”
– Nishan Duraiappah, Peel Regional Police, Ontario, Canada

Embrace the Technology

“It’s a very exciting time to be in the 9-1-1 profession with more technology rolling out- it’s the wave of the future. We should just embrace it and hold on.”
– Timothy P. Darcy, Director of 911, Dutchess County, NY

We are inspired by your leadership and how you support your teams, first responders and your community. Thank you for all you do to keep us safe.

To see all of the videos, click here: 9-1-1 Call Routing (NGCS), NG9-1-1, CAD 

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