At Motorola Solutions’ annual Summit in May, three PSAP leaders, all trailblazers, shared stories of how the right technology improves efficiency and morale in their PSAPs. Learn how Karen Sutherland, Mark Noble, and Jennifer Reidy are experiencing tangible benefits that empower their teams and enhance how they serve the community.
Karen Sutherland: “Put yourself in a place where you can learn about these technologies.”
Karen Sutherland is the Support Services Director at the Scottsdale Police Department in AZ, and also oversees the Communications Center and the Real-Time Crime Center (RTCC). When you listen to the discussion with Karen, take in how she has orchestrated the sharing of technology with the 9-1-1 center and RTCC to enhance the effectiveness of both and fuel a faster response. Karen’s video podcast is 9 minutes, 55 seconds.
Mark Noble: “These technologies have lessened the workload on the staff and that has had a positive impact on the workplace culture.” Mark Noble is the Supervisor for the Peel Regional Police Communications Center in Ontario, Canada, with over 29 years of experience in public safety. When you see the video with Mark and hear about the situation the center was in and how technology made the difference – it makes one pause. VESTA‘s Automated Abandoned Callback helped the center reduce call wait times by over 78%, significantly improving both the morale within the center and community satisfaction. Mark’s video is 3 minutes, 15 seconds.
Jenn Reidy: “High morale centers retain people longer and get more new hires.”
Jenn Reidy is the former 911 Director of the Howard County Police Department, MD, and now the Director of the Emergency Communications Center at the Montgomery County Police Department, MD. She shared her experience with real-time transcription and the unique benefits for telecommunicators, supervisors, and quality assurance. Jenn’s video podcast is 11 minutes, 5 seconds.
For more information on Karen, Mark and Jenn, visit the following blogs:
How 9-1-1 transcription fuels a faster response
Find the missing technology piece
Dipping toes into Next Gen technology
Learn more about Motorola Solutions call handling: www.motorlasolutions.com/ng911
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