April 8, 2021 by Maddy Roe

The First Steps to Building Your Intelligent Command Center

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Industries: 9-1-1 & Law Enforcement

Topics: Command Center Software CAD Cybersecurity PSAPs Situational Awareness SaaS

PSAPs are having to change how they operate, today more than ever. They are facing more technology issues – from cybersecurity attacks to managing new types of data sources like video feeds, body-worn camera footage, and SMS messages – in addition to rapidly changing standards, interfaces and updates. A common environment for agencies today includes multiple screens and applications where critical information is surfaced, while switching tasks and operating communications equipment during stressful moments. When it comes to saving lives, there’s no room for compromise.

How can modern command center tools, especially those leveraging artificial intelligence (AI) and integrated solutions, reduce some of the challenges PSAPs are facing?

Realize the Benefits of an Intelligent Command Center 

Any given incident can be made worse or better depending on the technology leveraged by the responding team. To ensure the best possible outcome, your personnel will benefit from technology that accelerates operations with integrated workflows that connect the responding teams from the command center to the field. A single platform can help simplify the sharing of information, enhance efficiencies to improve response times, and increase overall personnel safety.

We refer to this as the Intelligent Command Center: An intuitive experience with integrated software solutions from call to case closure, providing the necessary knowledge for more informed decisions to better protect the community and first responders.

One important aspect of the software in the Intelligent Command Center is that it connects workflows seamlessly and naturally across the PSAP, simplifying your agency’s processes and removing barriers that hinder your mission. It empowers every PSAP team member to make better decisions, respond more effectively, and maintain community and responder safety. 

In this podcast, the communications team at Okaloosa County Sheriff’s Office, Florida, shares how CommandCentral Citizen Input in the Intelligent Command Center has resulted in a better outcome for 9-1-1 callers, first responders and themselves. 

Join us back here, on the Motorola Solutions blog, as we share more solutions across the workflow from NGCS, NG9-1-1, CAD, Dispatch Consoles, and Situational Awareness software to enable the Intelligent Command Center. Discover all of the ways your agency can benefit from the new capabilities to know what matters, when it matters.

Learn more about the Intelligent Command Center.

Contact us to find out more about our solutions and services.

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