August 24, 2021 by Shawn Yujuico

Three Strategies for Data-Driven Incident Response

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Industries: 9-1-1 & Law Enforcement Fire & EMS

Topics: Command Center Software CAD Intelligence-Led Policing NG9-1-1 PSAPs Public Safety Applications SaaS

data driven responseConversations at NENA and APCO with public safety leaders, PSAP operators, intelligence analysts, telecommunicators, and first responders made clear that public safety agencies are embracing data-driven strategies for incident response. At the same time, they shared a need for intelligent strategies to simplify workflows, connect disparate data sources and empower decisions for better outcomes for responders and the communities they serve. 

Motorola Solutions’ CommandCentral Aware situational intelligence software addresses these needs head on. CommandCentral Aware ingests and analyzes data from the sources that matter to public safety for a consolidated view of an incident as it unfolds.

Here are 3 in-the-moment data-driven strategies for incident response and situational awareness:

  1. Location Data at the 9-1-1 Call:
    Telecommunicators tell us locating a 9-1-1 caller is one of the most difficult aspects of their job. To locate the caller, they need more than a map. They need a visual gateway that links them to critical data across the public safety workflow and delivers it as situational intelligence from one map helping them connect, focus and see. CommandCentral Aware plots 9-1-1 calls on the map, providing the location from the wireless provider and the enhanced RapidSOS location data. The telecommunicator can add contextual data to the location such as traffic, weather, CAD incident data – all for a faster, more accurate response.
  2. Responder Capabilities and Vehicle Data:
    Incidents unfold at breakneck speed making it critical to know not only how to respond, but who should respond. The CommandCentral Aware map displays responder and vehicle locations in real time so that you can see nearby responders to an incident. But what if you need special skills or capabilities? Perhaps you need to locate a responder operating a vehicle with the jaws of life on board, or you need a responder that has hostage negotiation skills or carries a rifle. A quick search in CommandCentral Aware shows mapped locations of the responders that fit the criteria, refining and improving your response.
  3. Incident Response Data:
    Incident responses are fraught with uncertainty. Responders don’t know what they don’t know. Bringing the right data into the situational awareness picture helps responders to be in the know, before arriving at the scene. Knowing that an officer is responding to a location where an arrest warrant has recently been served changes the response for a safer outcome. A simple search in CommandCentral Aware of federated query data available through FivePoint Solutions, delivers critical life saving data such as warrants, probation status, sex offenses, arrests, electric monitoring, and more.

Contact us to learn more about CommandCentral Aware and the Intelligent Command Center. Put data-driven intelligence to work for your agency. 

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