Implementing the Daily Report Emails If you’ve been following along, in my previous post I talked about how my team realized that our method of... Read More
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Trying to Fix the Communication Problem When I worked as an Intelligence Officer, shift briefings always seemed to start the same way – officers would... Read More
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Sharing Information Outside of Incident Reports For those with backgrounds in public safety, you know how important it is to share information between shifts and... Read More
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Communication Between Divisions Communication is a necessity in any organization. It’s used to not only pass along information, but to build trust and relationships as... Read More
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Tailoring to Your Audience In previous posts, I discussed ways to think about data and intelligence and how to compile it into actionable products. Now... Read More
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Conversations at NENA and APCO with public safety leaders, PSAP operators, intelligence analysts, telecommunicators, and first responders made clear that public safety agencies are embracing... Read More
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Information vs Intelligence I once heard the difference between intelligence and information described as: information is something you collect, and intelligence is something you create.... Read More
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The 6th W – What Now? As early as elementary school, we learn that there are “five Ws” central to information gathering, problem solving, and... Read More
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Public safety dispatchers often tell us that to be successful they basically need to know everything. And in the world of PSAP dispatch, ‘everything’ includes:... Read More
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