Part 1: Text-to-911
October 19, 2021 byCall When You Can, Text When You Can’t In 2016, a federal lawsuit was filed by the National Association of the Deaf (NAD) against the... Read More
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Intelligence-led Policing
Community Engagement and Online Submissions
September 29, 2021 byA Mobile Experience We live in an age of mobility. You rarely see people who aren’t glued to their mobile device. For many of us,... Read More
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Part 4: The Power of Communication
September 17, 2021 byImplementing the Daily Report Emails If you’ve been following along, in my previous post I talked about how my team realized that our method of... Read More
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Part 3: The Power of Communication
September 16, 2021 byTrying to Fix the Communication Problem When I worked as an Intelligence Officer, shift briefings always seemed to start the same way – officers would... Read More
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Part 2: The Power of Communication
September 13, 2021 bySharing Information Outside of Incident Reports For those with backgrounds in public safety, you know how important it is to share information between shifts and... Read More
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Part 1: The Power of Communication
September 10, 2021 byCommunication Between Divisions Communication is a necessity in any organization. It’s used to not only pass along information, but to build trust and relationships as... Read More
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Part 4: Making Data Actionable
August 31, 2021 byTailoring to Your Audience In previous posts, I discussed ways to think about data and intelligence and how to compile it into actionable products. Now... Read More
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Three Strategies for Data-Driven Incident Response
August 24, 2021 byConversations at NENA and APCO with public safety leaders, PSAP operators, intelligence analysts, telecommunicators, and first responders made clear that public safety agencies are embracing... Read More
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Part 2: Making Data Actionable
July 28, 2021 byInformation vs Intelligence I once heard the difference between intelligence and information described as: information is something you collect, and intelligence is something you create.... Read More
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