Policy and Training Community education and outreach is imperative when rolling out a text-to-911 program at your PSAP. Every PSAP should have its own website... Read More
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A Mobile Experience We live in an age of mobility. You rarely see people who aren’t glued to their mobile device. For many of us,... Read More
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Conversations at NENA and APCO with public safety leaders, PSAP operators, intelligence analysts, telecommunicators, and first responders made clear that public safety agencies are embracing... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement Fire & EMS
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See it Live at APCO 2021 Adapting in the moment is what public safety agencies and teams excel at as they work to protect first... Read More
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Why do telecommunicators take the call? It’s one of the hardest jobs in public safety and involves so much more than “taking the call”. What... Read More
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In the same way it takes multiple teams working together to accomplish critical tasks, first responders require a variety of applications and tools to do... Read More
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Public safety dispatchers often tell us that to be successful they basically need to know everything. And in the world of PSAP dispatch, ‘everything’ includes:... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement Fire & EMS
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Filling a Void for 9-1-1 Callers and Telecommunicators “9-1-1, What is the location of your emergency?” How the 9-1-1 caller answers this question impacts the... Read More
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The person who answers your call when you dial 9-1-1 is probably not someone that you think about… until you actually need to dial 9-1-1.... Read More
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