Public Safety Telecommunicators ‒ call takers, dispatchers, and those in a hybrid role ‒ have a tremendously hard job. That is why it is more... Read More
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Choosing the right people, processes and technology to build a modern security operations function is one of the biggest challenges for today’s IT and security... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement Federal Fire & EMS
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Why do telecommunicators take the call? It’s one of the hardest jobs in public safety and involves so much more than “taking the call”. What... Read More
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In the same way it takes multiple teams working together to accomplish critical tasks, first responders require a variety of applications and tools to do... Read More
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Public safety dispatchers often tell us that to be successful they basically need to know everything. And in the world of PSAP dispatch, ‘everything’ includes:... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement Fire & EMS
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Filling a Void for 9-1-1 Callers and Telecommunicators “9-1-1, What is the location of your emergency?” How the 9-1-1 caller answers this question impacts the... Read More
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The person who answers your call when you dial 9-1-1 is probably not someone that you think about… until you actually need to dial 9-1-1.... Read More
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Each year IACP and Motorola Solutions recognize state troopers and provincial police who have demonstrated bravery, courage, leadership, and professionalism. Last week, at the annual... Read More
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Time and accuracy – two words that frame every response in the PSAP. Technology, workflows, and systems are geared to support the mission of time... Read More
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