April 5, 2021 by Flynn Nogueira

Honoring Telecommunicators Through the Eyes of the First Responder

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Industries: 9-1-1 & Law Enforcement Fire & EMS

Topics: CAD NG9-1-1 PSAPs Public Safety Applications Records and Evidence SaaS

The week of April 11 – 17 we honor telecommunicators and the incredible work they do to keep us safe. This year we are taking a different approach to how we honor these courageous men and women for a good reason.

When you speak with telecommunicators they will tell you how important it is to them to protect the first responders dispatched to the incident. They view first responders as ‘family’ and their goal is always to ensure they are safe.

Telecommunicator WeekThis year our interviews with telecommunicators include the first responders as we focus on an incident where their teamwork made the difference, as it does every single day.

Ricardo Martinez, CEO and Founder of Within the Trenches Media is conducting the interviews which is another new addition and treat for all of us. Ricardo has been opening eyes to the world of 9-1-1 dispatch with his podcasts since 2012. His 374 episodes, and growing, are heard in 50 countries around the world with over 1.5 million downloads. 

“What’s important about honoring telecommunications through the eyes of the first responders is that it truly recognizes telecommunicators as part of the team,” says Ricardo. When you hear the stories we bring you in this series, you see how the telecommunicator and the people in the PSAP come together for the caller and the first responder as an awesome team.”  

Each day during the week we will share a new podcast featuring the telecommunicator with the help of the first responder. So stay tuned! We have lots more to share. 

Make sure you join us as we get to know some of our heroes that are The Thin Gold Line. 

For more information visit us at www.motorolasolutions.com  To hear last year’s stories, click here

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