June 24, 2020 by Glenn Graves

People, Process and Tools Drive Centralized Service Delivery for Mission-Critical Operations

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Industries: 9-1-1 & Law Enforcement Federal Fire & EMS

Topics: Application Services APX Two-way Radios & Accessories Artificial Intelligence ASTRO P25 Infrastructure Business-critical Applications Command Center Software Community Engagement CAD Cybersecurity Device Management Services Disaster Recovery Services Infrastructure Services Intelligence-led Policing LTE Devices & Applications MOTOTRBO Infrastructure MOTOTRBO Two-way Radios NG9-1-1 PSAPs Public Safety Applications Records and Evidence School Safety Video Solutions

centralized operationsFor agencies and organizations tasked with mission-critical operations, assuring peak performance is critical. But managing an ever-evolving technology ecosystem efficiently and cost-effectively is complex. 

You need a holistic set of capabilities that can cater to all your needs. Today’s environment demands a range of uniquely delivered solutions including technical support, monitoring and management services, and cybersecurity solutions that span the entire mission-critical ecosystem – devices, video, software and infrastructure. 

At Motorola Solutions, we uniquely deliver this holistic set of capabilities through Centralized Operations that are enabled by a seamless orchestration of people, processes and tools.

PEOPLE

Our team of certified technicians bring years of mission-critical experience. Comprehensive, ongoing training, knowledge sharing and continued communication of best practices ensure our expert personnel stay sharp and up-to-date. From project and field service managers to system technologies and network engineers, our team holds top industry certifications and works hand-in-hand to ensure system availability, performance and security. 

PROCESS

We have unparalleled experience working with agencies around the globe to design service delivery strategies that successfully support mission-critical operations. We are aligned with the principles of industry-recognized ITIL management practices, Service Design, Service Transition and Service Operations within our public safety service delivery framework. This methodology further brings a culture of continuous improvement to service delivery and performance.  

TOOLS

We have invested in innovative, industry-leading tools that apply analytics, accelerate machine learning and drive automation. The result is a system that is more predictive and proactive. These tools come together to augment decision making, accelerate service response and scale operations – creating a mission-critical ecosystem that has you covered day-to-day yet can seamlessly manage the peak load of a catastrophic event. 

Today’s increasingly complex technologies require the right set of expertise, process and toolsets. Download our white paper to learn how centralized operations can support your mission-critical needs.

Contact us to find out more about our solutions and services.

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