9-1-1 call takers have one of the hardest jobs on the planet. Put yourself in their shoes just for a moment and imagine this:
A citizen calls 9-1-1 on the worst day of their life. You want to get that citizen exactly the help they need, as quickly as possible. Now, imagine that the tools you need to help that citizen are spread out across multiple applications, none of which integrate with each other, so you find yourself swiveling between 4-6 keyboards and monitors — an antiquated approach to manage a potentially life threatening call.
That’s just an inkling of what it’s like to sit in the swivel chair of most 9-1-1 call takers and dispatchers today.
Recently, Fast Company profiled Motorola Solutions’ efforts to reimagine 9-1-1 for the call taker and the citizen. You can read the article here, which features an interview with Anita Pitt, 9-1-1 program manager, Brazos Valley Council of Governments, and Andrew Sinclair, senior vice president and general manager, Software Enterprise. Anita and Andrew talk about the 9-1-1 innovation Motorola Solutions’ is delivering including CommandCentral Citizen Input and CommandCentral Smart Transcription.