It’s hard to believe the changes we’ve endured in our PSAPs in only the first half of 2020. Just a few months ago, we were discussing the evolution to visual content. Little did we know that the uncertainty of COVID-19, coupled with social unrest, would force PSAPs to not only consider, but implement, technologies that weren’t on their radar six months ago. Among them are cloud technologies.
Over the coming weeks, we’ll be discussing your colleagues’ thoughts on–and experiences with–cloud services in our new blog series, Evolving Technology for PSAPs’ Changing Needs. To kick off the series, we recently spoke with Anita Pitt, 9-1-1 Program Manager for Texas’s Brazos Valley Council of Governments (BVCOG), on her experience with our new cloud-based services–CommandCentral 9-1-1 Smart Transcription and CommandCentral 9-1-1 Citizen Input.
The Transition to Cloud
Anita says the transition to cloud was the next logical step, given the evolution of 9-1-1 technology she has witnessed over the last 30 years. She also describes the immediate benefits they’ve realized, as well as those to come.
Real-Time, Searchable Transcripts
CommandCentral 9-1-1 Smart Transcription delivers real-time transcripts of 9-1-1, non-emergency and administrative calls as searchable text. Anita talks about the benefits from the perspectives of the call taker and the supervisor. She also shares why the search capabilities are so important.
The Capture of Citizen Input
We know visual content cannot flow into the PSAP like 9-1-1 calls do today as it can increase stress in an already stressful job. But, it could also help prioritize the call when audio alone cannot and could also shorten the length of the call or the time to respond in the field. Using CommandCentral 9-1-1 Citizen Input, BVCOG has a strategic way, offered as a service, to accept visual content.
To learn more from your colleagues on how they are implementing new cloud technologies, register for the September 10th NENA webinar.
We extend a big ‘thank you’ to the team at Washington County 9-1-1 in Brenham, Texas, for their hospitality in allowing us to meet with them and film these videos.