40 Seconds Is a Lifetime
July 26, 2023 byWhat Does it Take to Eliminate Misrouted Calls? As many of us are aware, about 12% of the 192 million 9-1-1 calls made annually in... Read More
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Computer Aided Dispatch (CAD)
Snake Malware: US Government and Allies Release Joint Cybersecurity Advisory
May 12, 2023 byA joint cybersecurity advisory, released by US and allied government partners on May 9, details the decades-long use of Snake malware by a nation-state for... Read More
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Why I Take the Call
April 3, 2023 byHonoring Telecommunicators – #NPSTW Why do telecommunicators take the call – specifically, an emergency call for service that is coming from a person who may... Read More
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Unlock Top-Level Learning with Summit 2023 Cybersecurity Sessions
March 21, 2023 bySummit 2023 in Orlando is just around the corner, and we’re excited to offer a variety of cybersecurity-focused presentations this year. We’ll be covering everything... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement Fire & EMS
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From Data to Action: The Impact of Real-Time Location Data on the Telecommunicator
February 28, 2023 byOne Map for the Telecommunicator Let’s imagine, for a moment, what it would be like for the telecommunicator to have one map where they could: ... Read More
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Maximizing Emergency Response Efficiency Through Data Sharing Between 9-1-1 and DOT
February 22, 2023 byReal-time 9-1-1 incident data sharing is a powerful tool that can benefit both local 9-1-1 centers (PSAPs) and the state’s Department of Transportation (DOT) in improving public safety and emergency... Read More
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Rave Link: Improving Situational Awareness and Collaboration for Better Emergency Response
February 20, 2023 byEffective emergency response requires collaboration: between 9-1-1 dispatchers, first responders and key stakeholders (e.g., local government organizations). Complex emergencies, such as severe weather events, active shooter situations and missing... Read More
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Can Technology Help Solve PSAP Staffing Challenges?
January 6, 2023 byWhat Arizona Is Learning When Technology Is Placed at the Forefront What are the outcomes a PSAP should expect when embracing new technology? Can technology... Read More
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Leadership and Learning Together: Hear Wisdom and Commitment in Action
November 16, 2022 byA Better Response, New Ways to Serve – And More Every year we have the privilege of interviewing leaders in public safety – the people... Read More
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