“Dispatchers,” says LaTonya Chatman, “are born, not made.” However, if you had asked her 19 years ago what the future held, she would not have... Read More
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Every 9-1-1 call is important to Todd Hall, Public Safety Dispatcher for the Onondaga County Department of Emergency Communication’s 911 Center in Syracuse, NY. Todd,... Read More
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For Mattie Medina, all aspects of the job come down to two critical things: quality of 9-1-1 service and relationships, one not possible without the... Read More
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It Starts with the Call This week, April 14-20, 2019, is National Public Safety Telecommunicators Week. This week, we honor telecommunicators everywhere. These brave men and women are... Read More
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2018 will go down in the books as a historic year for Motorola Solutions. The company celebrated our 90-year anniversary. We broadened our command center... Read More
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The days of dispatchers writing incident details on 5×8 cards and time stamping them with each significant development are mostly behind us, as just about... Read More
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In April 2017, Washington, D.C.’s 9-1-1 dispatch center received a call from an agitated woman demanding to know where a gas station was. “I thought... Read More
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Loudoun County, Virginia, where I’m System Fire Chief, is truly one of the best places to live in America. Since we’re located just outside Washington,... Read More
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It was a nightmare scenario: John Smith (name is changed) the director of a mid-size Midwest PSAP (Public-Safety Access Point), got a call in the... Read More
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