Taking care of family, whether at home or on the job, is just part of Carolyn Lewis’ DNA. Carolyn, who is the Quality Assurance (QA)... Read More
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Public safety is a way of life for Jessica Franklin. Her family works in law enforcement, so it became a part of her at an... Read More
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Elisabeth Riley says she “lucked out” when she got the job of Dispatcher and 9-1-1 Operator with the Sugar Creek Police and Fire Department in... Read More
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When Kendal Fritz graduated college, she had no plans for what she’d do next, but there was one thing she did have – a dream... Read More
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Katie Layne, a Fire Emergency Dispatcher, just received her agency’s highest honor – the Megan V. Lange Dispatcher Award. This is given annually by the Phoenix... Read More
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There’s never been anyone more grateful for a speeding ticket than Matt Grogan. After all, it was how Matt got his start in public safety.... Read More
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“Dispatchers,” says LaTonya Chatman, “are born, not made.” However, if you had asked her 19 years ago what the future held, she would not have... Read More
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Every 9-1-1 call is important to Todd Hall, Public Safety Dispatcher for the Onondaga County Department of Emergency Communication’s 911 Center in Syracuse, NY. Todd,... Read More
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For Mattie Medina, all aspects of the job come down to two critical things: quality of 9-1-1 service and relationships, one not possible without the... Read More
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