Katie Layne, a Fire Emergency Dispatcher, just received her agency’s highest honor – the Megan V. Lange Dispatcher Award. This is given annually by the Phoenix... Read More
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There’s never been anyone more grateful for a speeding ticket than Matt Grogan. After all, it was how Matt got his start in public safety.... Read More
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“Dispatchers,” says LaTonya Chatman, “are born, not made.” However, if you had asked her 19 years ago what the future held, she would not have... Read More
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Every 9-1-1 call is important to Todd Hall, Public Safety Dispatcher for the Onondaga County Department of Emergency Communication’s 911 Center in Syracuse, NY. Todd,... Read More
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For Mattie Medina, all aspects of the job come down to two critical things: quality of 9-1-1 service and relationships, one not possible without the... Read More
Read MoreIndustries: 9-1-1 & Law Enforcement Education Fire & EMS
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It Starts with the Call This week, April 14-20, 2019, is National Public Safety Telecommunicators Week. This week, we honor telecommunicators everywhere. These brave men and women are... Read More
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The radios today are no longer mechanical. The consoles are no longer mechanical. They are all software driven. This provides a lot of versatility for... Read More
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The key with consolidation, particularly with 911, is how do you do it without dismantling what you’re already doing because you’re serving the public? When... Read More
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Imagine. A ransomware attack in Washington, D.C. compromises nearly 70 percent of cameras city-wide. A hacker gains access to police department records and acquires information... Read More
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